Refund policy

At SWAGR.IN, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand your rights and the conditions for returns, exchanges, and refunds.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The return request must be initiated within [X DAYS] of receiving your order.
  • The item must be unused, unwashed, and unworn.
  • All original tags, labels, and packaging must be intact.
  • The product must be in its original condition without any signs of use, damage, stains, odors, or alterations.
  • A valid proof of purchase or order number must be provided.

SWAGR.IN reserves the right to reject returns that do not meet the above conditions.

2. Return Timeframe

Customers must submit a return request within [X DAYS] from the date of delivery.

Requests received after this period may not be accepted.

To initiate a return, please contact us at:

Email: support.swagr@gmail.com

3. Refund Process

Once we receive your returned item:

  1. Our quality team will inspect the product.
  2. You will be notified whether your return has been approved or rejected.
  3. If approved, your refund will be processed to your original payment method.

Refunds are typically processed within [REFUND PROCESSING TIME] after the returned product has passed inspection.

Please note that your bank or payment provider may require additional time to credit the refund to your account.

4. Exchange Policy

We offer exchanges for eligible items in the following situations:

  • Incorrect size received
  • Wrong product delivered
  • Defective or damaged product
  • Exchange for another available size (subject to stock availability)

Exchange requests must be submitted within [X DAYS] of delivery.

If the requested replacement item is unavailable, you may choose a refund or store credit, where applicable.

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

When contacting us, please include:

  • Your Order Number
  • Clear photographs of the product
  • Photographs of the packaging (if applicable)
  • A brief description of the issue

After verification, we will arrange a replacement, exchange, or refund at no additional cost to you.

6. Non-Returnable Items

The following items are generally not eligible for return or refund, unless they are damaged, defective, or incorrect:

  • Worn or washed products
  • Products with removed tags or original packaging
  • Customized or personalized items
  • Gift cards or promotional vouchers
  • Final sale or clearance items (unless required by applicable law)

7. Return Shipping Costs

  • If the return is due to a damaged, defective, incorrect, or wrongly shipped product, SWAGR.IN will bear the return shipping cost.
  • If the return is due to a change of mind, incorrect size ordered by the customer, or any reason not caused by SWAGR.IN, the customer may be responsible for the return shipping charges, unless otherwise stated.

We recommend using a trackable shipping service if you are arranging the return yourself.

8. Cancellation Policy

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled and will instead be subject to this Return & Refund Policy.

9. Refund Exceptions

Refunds may not be issued in the following situations:

  • The returned product fails our quality inspection.
  • The product has been used, washed, altered, or damaged by the customer.
  • The return request is submitted after the applicable return window.
  • The item falls under the list of non-returnable products.

10. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Store Name: SWAGR.IN

Email: support.swagr@gmail.com

Business Days: Monday to Friday

Placeholders to Update

Before publishing this policy, replace the following placeholders with your preferred terms:

  • [DATE] → Date of publication or last update
  • [X DAYS] → Your return window (commonly 7 days or 14 days)
  • [REFUND PROCESSING TIME] → Typical refund processing period (commonly 5–7 business days after approval)

This policy is written to be customer-friendly while protecting your business and is well suited for an Indian e-commerce apparel store like SWAGR.IN.